What forms of payment do you accept?
Payments can be made online using PayPal, Apple Pay, Amazon Pay or any of the following credit cards:
Can I use more than one form of payment?
We are unable to split the payment between multiple credit cards at this time.
How do I use my store credit and/or discount code?
Discount codes can be entered during checkout.
Look for the discount code box on the top, right side of the page, enter the code and be sure to click 'Apply'. After your code has been applied, it will appear under the order summary.
For mobile checkout, first you'll need to tap 'Show order summary' to make the 'discount code' box visible.
Only one discount code will be accepted per order. Discount codes can be used in combination with store credit.
Can I use gift cards issued from companies like Visa or MasterCard?
Unfortunately, we are able to accept those types of gift cards for payment on our website.
Do I have to pay sales tax?
Sales Tax will be charged for orders shipping to customers in California.
What if I just placed an order and now my item is marked down and/or part of a promotional sale?
We do not offer post-purchase price adjustments. Discount codes and promotions are only valid for orders placed during the specified time period defined by the corresponding sales terms.
What if I forgot to add my discount code? Can it still be applied to my order?
To help ensure that all our amazing customers (like you!) receive their orders as soon as possible, most orders begin fulfillment immediately after placement. Because of this, we are not able to cancel orders or make any changes, like adding discount codes, after the order has been submitted on our website.
If you forgot, we suggest placing a new order using the desired discount code, and after your original order has been delivered, feel free to submit a return request through firstname.lastname@example.org.
I entered the discount code, why wasn't the full amount applied?
Sometimes our sales and promotions have exclusions. Please refer to the details listed in the promotion.
Why does it say that my discount code is invalid?
Discount codes may show as invalid if the code has expired and/or if the items in your tote are not eligible. Please refer to the sales terms and exclusions listed in the promotion.